ring chime won t set up

- Ring Pro was left connected to the power for a whole day before setting up. My chime also went out (regular, not pro UPC=852239005109).

Aggravating.

Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2.

My app setup my Doorbell no problem but this is not doing anything. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network. I have the same issue. Mine also went out, no blue light, talks to me in setup mode, won't connect to my network! Use our Search bar at the top for quick results. Pushing the reset button for 5, 15, or even 30 seconds does not lead the Blue ring light to pulse. It will not show a spinning white light. I'm having the same issue with Gen 1 chime.

Make sure to keep your Chime plugged in during this process. Have no idea. I tried 2 weeks ago, then left unplugged for 2 weeks and tried again today. Using an iPhone seemed to work for me. Last communication was 10/11/19.

If it's not allowing you to complete the setup after trying those steps, I'd recommend contacting our support team for more advanced troubleshooting steps. Setting up your Ring Chime Pro in the Ring app is simple. I was able to set up my Ring 2 smoothly but not with this one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

If the Ring logo does not begin to pulse slowly, or if this Chime has been set up previously, press and hold the small button on the side of your Chime for five seconds. Last thing you could give a try is to reset the device by pressing and holding the button on the side for 30 seconds. The ring pro will chime and blink blue, but it won’t connect to the app.

Don’t waste your time calling this group. The are other way tu discharge o erase everything? To download the Ring app: On your mobile device, go to: App Store (for iOS devices) - you might need your Apple ID. I just purchased a Ring Video Doorbell 3 and a Chime Pro (2nd Gen).

If you are outside of the US, please read our response to COVID-19. Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. I am having a problem setting up the Chime Pro. Would it be possbile to return it back for a Doorbell 3 plus or a refund ? Ring Chime Pro no power Even after trying different outlets the Ring Chime Pro doesn’t glow blue. Hey @rtsoi1978.

I tried it on another phone, different manufacturer, different version of Android, same problem. I tried everything from different outlets to doing a hard reset... nothing. I changed my wifi network but one of my chimes will not reset.

If you are outside of the US, please read our response to COVID-19 here to see how to contact support. No power on chime and resetting doesn't work. Google Play Store (for Android devices). Have you tried to plug it into different outlets, and have you tried a full reset on the chime by holding down the setup button on the side for at least 20 seconds? All forum topics; Previous Topic; Next Topic; 18 REPLIES 18. 4. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up, or is not showing any light patterns, try moving the Chime Pro to another outlet. The chime is now reset to factory defaults. I installed the pro kit as advised but still no progress, The button keeps flashing blue without entering setup mode, Tried various strategies: Hard resetting, soft resetting ... no way of getting it to work.

Could you please give our support team a call at one of the numbers available here? Simply scroll down for a step-by-step guide. If it does not light up or connect then, please call our support team for a more in depth look. What happens when you try to walk through a new setup in the Ring App by following the steps under Set Up a Device? In addition, the app says battery power as source, no indication that it's hooked to power source. Hey neighbors! If those did not work it would be best to contact support. Using an iPhone seemed to work for me. britman98. - If I press the doorbell button, the chime will sound and the light wheel will spin in blue. Just a pulsing white light. After spending some time trying to get our Ring Chime to connect we found that it was set on channel 12. - Ring Pro is connected with the provided ring adapter so there should not be an issue with voltage. January 22 by cj_99224. If there’s another way to hard reset, I would like to know. The Community is full of answers! Got a question?

Chime won’t connect to my Xfinity wifi. Now I am planning to return the doorbell back. The Community is full of answers! It doesn't mave a mac code to scan and the ring app eventually asks me to push the reset button. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. You will need to Chime to be plugged into an outlet and powered on. 5. I even got the WiFi extender chime time rule it out but it simply will not go into setup mode. No help. I know its been a day so wanted to get the most up to date information, My ring pro still will not enter setup mode. If you do not see a button on the side but instead a small hole, please get a paperclip or pin to … Hi @elcuco64. I went out and bought another one because I needed it, but now that I see this is a common issue, I hope there is a way to fix or replace it. I’m pretty upset that I have over $1000 worth of equipment and 1 piece of equipment goes out they bs you like they care by putting you on hold several times to “troubleshoot” then come back on the line and ask you to do the same old stuff. Got a question? Now it just pulses white. Can it be fixed? Most other wifi extenders are designed to work with one device and are unaware of other devices on the same network. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. If it does not light up or connect then, please call our support team for a more in depth look.

It’s not getting power. Once plugged in, use a needle like @telegare has to press and hold down into the reset button (if you have a button, just press the button, no need for a needle) and do this for 30 seconds. Have reset the router, tried a Samsung 10 and an Ipad. - After I long pressed the side button, it seems to do a reset and after about 1-2mins, the top half is blinking in blue color. Make sure the chime is plugged into a power outlet.

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